We ask that you please arrive at least 10 minutes prior to the appointment that you have with us. This will allow us enough time to check you in and give you time to relax before your treatment. As a client of Tranquil Touch, we ask that you let us know of any health concerns, special needs and / or expectations you may have for your session, and we ask that you let the massage therapist know prior to your treatment. In return, we will communicate with you throughout your session to ensure that your expectations are fulfilled. We look forward to serving you!
If you'd like to save some time before your appointment, please print and fill out our Intake Form and bring them to your first appointment. Intake Form
Unexpected things happen with everyone. We understand that. We will try our best to accomodate whatever may come up. We do, however, ask that you follow the following policy if you must cancel your session.
Cancellations or appointment changes must be made 24 hours prior to your scheduled appointment. This allows the opportunity for someone else to schedule an appointment. Failure to cancel within this time period will result in a 50% charge. Less than a 3 hour notice or no show will result in a 100% charge of that service.
Anyone who misses their session with us and does not make contact to let us for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive after your session was set to begin, your time may be shortened in order to accommodate others whose appointments follow. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.
Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
RIGHT OF REFUSAL
This establishment reserves the right to refuse service.